Frequently Asked Questions

An editorial review is a commissioned assessment of a book — it can be quoted, linked, and shared in marketing materials when disclosed as such. A reader or customer review is written by a genuine independent reader and published on platforms like Amazon or Goodreads, where submission rules prohibit paid or sponsored reviews. FeedbackFrontier produces editorial reviews, not customer reviews; they are designed for use on author websites, newsletters, media kits, and social posts, not to be misrepresented as organic marketplace reviews.

Yes — any completed Free or Standard review can be upgraded directly from your Dashboard without resubmitting. Look for the upgrade prompt on your My Reviews page and click the Upgrade button to see a side-by-side comparison and pricing. Free reviews can upgrade to Standard ($29) or Pro ($49); Standard reviews can upgrade to Pro for just $20. Your existing review URL stays the same — we regenerate the review at the new tier and add any additional features (audio narration, homepage placement, buy links).

On the submission form you will find a "Quick Fill from ISBN" field. Enter your book's ISBN-10 or ISBN-13 and click Auto-Fill — within a few seconds the title, author, description, and genre fields will be populated automatically. If the lookup does not find your book, you can still fill in the fields manually and upload your own cover image. ISBN lookup tends to be the most reliable method for published print and eBook titles.

Yes — the submission form offers two ways to auto-fill your book details. Enter an ISBN-10 or ISBN-13 in the "Quick Fill from ISBN" field and click Auto-Fill to populate the title, author, description, and genre automatically. You can also paste an Amazon product URL (including short links like a.co or amzn.to) to auto-fill from Amazon. Both are convenience features and may not work for every book; if a lookup fails, fill in the fields manually and upload your own cover image.

Yes — if you have an account on SelfPublishing.pro, you can import your manuscript and book details directly into the submission form without uploading a file manually. On the Submit page, select the SelfPublishing.pro import tab: your books that have an available manuscript (PDF, EPUB, or DOCX) will appear in a list. Choose one and your title, author, description, genre, and cover will be pre-filled automatically. Your SelfPublishing.pro email must match the email you used to sign in to FeedbackFrontier.

We accept books across virtually all genres, organized into six broad categories: Non-Fiction (biography, business, self-help, history, health, science, and more), Fiction (literary, mystery, thriller, sci-fi, fantasy, romance, horror, and more), Children & YA, Poetry & Drama, Academic, and Other. During submission you will see a grouped genre selector with over 50 specific categories to choose from. If your genre is not listed, select "Other" and add details in your book description.

Our Terms and Conditions are available at feedbackfrontier.com/terms. They cover submitted materials, review usage, payments, and the limits of our service. By using FeedbackFrontier.com you also agree to the Archieboy Holdings, LLC master terms linked from that page.

FeedbackFrontier provides professional, AI-generated editorial reviews for books. After you submit your manuscript (PDF, EPUB, or DOCX), our review pipeline extracts the text and an AI reviewer writes a positive, professional-sounding critique that highlights strengths (writing style, themes, structure) and references specific content from the book. Reviews are published on FeedbackFrontier.com, are shareable, and Pro reviews can include optional audio narration.

We send your manuscript content to third-party AI providers (for example, OpenAI) to generate the written review, optional audio narration, and any social images. We do not publish your original manuscript file. Whether a provider uses submitted content to improve their models is governed by that provider's terms and our Privacy Policy. If you have concerns about how your content is handled, please consult our Privacy Policy or contact us via the contact form and include your order details.

We use third-party AI providers (OpenAI) to generate written editorial reviews and optional audio narration. Written reviews are generated with OpenAI text models (currently gpt-5.4-mini); audio narration for Pro reviews is generated with OpenAI TTS (gpt-4o-mini-tts). Social card image generation uses OpenAI image models (gpt-image-2) but this feature is not currently active in the pipeline. When you upload a manuscript we send only the content needed to create the review — we do not publish your original file. For full details on data handling, see our Privacy Policy or use the contact form.

Our editorial pipeline is designed to produce positive, professional reviews that highlight a book's strengths — writing style, themes, originality, structure, and impact. The AI reviewer may briefly note one or two minor areas in a constructive, reader-friendly way (for example, readers seeking more depth on a topic may find the treatment concise), but the overall tone is always enthusiastic and ends with a clear recommendation. If you think a published review needs correction or a different emphasis, contact us and we can reprocess or update it.

Yes — we use files you upload only to generate your review and associated deliverables. If you choose to publish the review, the review text (and optional audio) will be made public; your original manuscript file is not published. For full details about data handling, see our Privacy Policy.

No — you retain full ownership and copyright of your manuscript. We use files you upload only to generate the written review and any associated deliverables (social images, audio). We do not publish your original manuscript file. If you have specific rights or takedown requests, contact us via the contact form or your Dashboard and include your order details.

Reviews that complete and are marked live are published on FeedbackFrontier.com and receive a shareable URL. Pro reviews also include an AI-generated audio narration file. After publication you can share the review link or audio on social media. If you need help making a review public or resending your completion email, contact support from your dashboard.

Published reviews receive a shareable URL you can post anywhere. Pro reviews also include an AI-generated MP3 audio narration file you can share with readers. If your audio file is missing after a Pro review completes, open a request via the contact form or your dashboard and we will regenerate it.

Yes — if you'd like a published review removed or made private, please submit a request using the contact form or from your dashboard and include your order details. We'll review the request and can unpublish or hide the review; allow a short processing time while we confirm and take action.

Yes — you can cancel a pending review from your Dashboard. Locate the order in My Reviews and use the Delete button for orders showing as "pending." If processing has already started, the dashboard will no longer allow deletion; please contact us via the contact form and include your order details and we’ll advise next steps (including refund options if applicable).

Create an account using the Register link in the site navigation or sign in with Google from the Login page. Having an account lets you submit orders, track status in your Dashboard, manage published reviews, and resend receipts if needed.

Yes — the Pro package includes an AI-generated audio narration of the review. During submission you can select and preview narrator voices before checkout so you can hear how each one sounds. Available narrators include Alloy, Ash, Coral, Echo, Fable, Nova, Onyx, Sage, and Shimmer. The finished audio file is published alongside the written review so you can download it or share it with readers.

If you select the Pro package, you can preview available narrator voices during the submission flow before checkout. Each voice has a short sample you can play so you can hear Alloy, Ash, Coral, Echo, Fable, Nova, Onyx, Sage, and Shimmer and choose the one you prefer. The chosen voice will be used for the finished audio narration published with your review.

Yes — payments are processed securely via Stripe Checkout. We never store full card numbers on our servers; you are redirected to Stripe to complete the transaction. You will receive a receipt by email after payment. If you have any problems at checkout, use the contact form or open a request from your Dashboard and include your order details so we can help.

Paid reviews are processed securely via Stripe (credit/debit card). After completing the form, you will be taken to a Stripe checkout page. If you want to upgrade a completed Standard review to Pro, use the Upgrade button on your Dashboard — it handles pricing automatically and costs just $20. If upgrading via a new submission, a coupon field is available on the Pro payment page; enter UPGRADE20 if you have that code. If you encounter problems at checkout, contact us via the contact form and include your order details.

Receipts are emailed to the address you provided at checkout and a confirmation appears in your Dashboard after payment. If you didn't receive a receipt, check your spam/junk folder, then open a support request from your Dashboard or use the Contact form and include your order details — our team can resend the receipt.

Refunds are handled on a case-by-case basis. Typical eligible scenarios include duplicate charges or technical failures that prevented processing. Refunds are not normally issued solely because a customer dislikes an AI-generated review once delivered. If you believe you qualify for a refund, contact us from your Dashboard or via the contact form and include your order ID and a brief explanation. If eligible, we will issue the refund through the original payment method; most refunds post to your card or account within 3–10 business days depending on the bank or payment provider. We will confirm the refund by email and record the transaction in your order history.

We offer three tiers: Free (250-word review, no charge), Standard ($29 — ~500-word review), and Pro ($49 — ~750-word review with AI audio narration and priority processing). All paid and free reviews are published with a permanent shareable URL and can include custom bookstore buy links. Payments for paid tiers are one-time charges processed securely via Stripe. If you already have a completed Standard review and want to upgrade it to Pro, use the Upgrade button on your Dashboard to pay only the $20 difference — your existing review URL stays the same.

Standard-tier customers can upgrade any completed review to Pro for just $20 using the Upgrade button on their Dashboard — no resubmission needed, and your existing review URL stays the same. The code UPGRADE20 is also emailed to Standard customers when their review completes and can be applied at the Pro payment page if submitting a fresh order. If you have an affiliate referral discount code, you can enter it in the coupon field at checkout when submitting a new review. We do not operate any other general public coupon program; all other discounts are handled manually by support on a case-by-case basis.

We accept PDF, EPUB, and DOCX manuscript files, plus a cover image during submission. For PDFs, please upload files with selectable/searchable text (scanned-image PDFs often fail text extraction). If possible, prefer DOCX or EPUB for best extraction. If you run into issues uploading or your file isn't processed, contact us via the contact form and include your file name and details so we can assist.

If our system cannot extract text from your uploaded file, we'll try to fall back to any book description you provided so processing can continue. Common causes are scanned-image PDFs or corrupted files. To help us resolve this quickly: try uploading a different supported format (PDF, EPUB, or DOCX), make sure PDFs contain selectable text (not just scanned images), or attach a short plain-text description in the submission notes. If you'd prefer not to continue, you can cancel a pending order from your Dashboard. If you need help, contact us via the Contact form and include your order ID and the file name so we can assist.

For best results upload a clear, high-resolution cover image. Recommended: a square or near-square image (e.g., 1024x1024 or 1200x1200 pixels). Minimum: at least 800 px on the shortest side. Use RGB color, and preferred formats are PNG, JPG/JPEG, or WEBP. A high-quality cover helps ensure the review page and any shared thumbnails look polished and professional.

We keep uploaded files only as long as needed to process your order and to support follow-up requests (for example, to regenerate assets or investigate an issue). The original manuscript file is not published. If you'd like your files deleted sooner, please contact us from your Dashboard or via the contact form with your order details and we will remove the files and confirm when deletion is complete.

If you believe a published review needs correction or adjustment, please contact us through the contact form or your dashboard with details. We'll review the request and work with you — depending on the issue we can reprocess or update the review.

The contact form on our Contact page is the best way to reach us (it ensures we have your details). You can also text or call +1 978 522 6530 for quick questions. By texting you agree to receive text messages at the provided number; message frequency varies and standard message/data rates may apply. You may OPT-OUT at any time by replying "STOP" (reply HELP for assistance). For email, use hello@feedbackfrontier.com. Response times vary but we typically reply within hours.

To reduce spam and keep messages flowing to real people, our Contact form may use a quick, unobtrusive CAPTCHA (Cloudflare Turnstile). You may be asked to complete a short challenge when submitting a message — this helps protect your data and ensures faster responses. If you have trouble submitting the form, you can also email us at hello@feedbackfrontier.com or text +1 978 522 6530.

From submission to published review typically happens within minutes. For paid tiers (Standard and Pro) you can expect an estimated completion time of about 15–30 minutes. Check your dashboard for status updates — the dashboard will automatically refresh when your review completes. Occasionally processing may take longer — if your order is delayed, check your dashboard or contact support.

First, check your Dashboard for the order status — the page auto-refreshes when processing finishes. If your order remains in "processing" for longer than the estimated time (Standard/Pro: ~15–30 minutes) or shows an error, contact us from the contact form or your Dashboard and include the order ID. We can investigate, restart processing, regenerate missing assets, or advise next steps. If you paid and the order cannot be completed, we’ll work with you on a refund or alternative.